Returns & Refunds Policy

Last updated: October 29, 2026

At ZorPulse , we want you to feel confident when shopping for inspection and precision tools. If a purchase does not work out, please review the following return and refund guidelines.

1. 14-Day Return Window

You may request a return within 14 calendar days of delivery. To qualify, the item must generally be unused, in its original condition, and returned with its original packaging, accessories, and included materials.

Some items may not be eligible for return where permitted by applicable law. Any exclusions will be communicated clearly before purchase.

2. How to Request a Return

Before sending an item back, contact our customer support team through the Contact Us page. Please include your order number, the item you wish to return, and the reason for the request.

We will provide return instructions and, where applicable, the return shipping address. Please do not send items to an address that has not been confirmed by our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Please include your order number and clear photos of the item and its packaging when available.

We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund, subject to applicable law.

4. Return Shipping Costs

For a return due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will explain the applicable return or resolution arrangements.

Original shipping charges, if any, may not be refundable except where required by law or expressly stated otherwise.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or status of your refund.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after refund processing for the funds to appear, depending on your payment provider or financial institution.

If your refund has not appeared after this period, please contact us.

6. Exchanges

If you need a different item, please contact us before returning your purchase. Exchanges depend on product availability and may be handled through a return and a new order.

7. Contact Us

For return or refund questions, please use the Contact Us page on our website and include your order number.

ZorPulse Lab reserves the right to review return requests consistently with this policy and applicable law. Nothing in this policy limits rights that cannot legally be excluded.